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Frequently
Asked
Questions
Click
on
one
of
our
most
frequently
asked
questions
or
email
us
below.
1.
Do
I
need
more
than
one
estimate?
2.
Why
are
the
estimates
I
have
so
different
in
price?
3
What
is
the
difference
between
aftermarket
and
OEM
parts?
4.
How
can
I
get
my
car
fixed
with
the
least
amount
of
hassle?
5.
What
are
deductibles
and
betterments?
6.
What
is
a
Direct
Repair
Program?
7.
What
are
the
differences
between
repair
facilities?
Do
I
need
more
than
one
estimate?
It
is
not
normally
necessary
to
obtain
more
than
one
estimate
on
your
vehicle
unless
your
insurance
policy
specifically
states
otherwise.
Normally
for
your
convenience
it
may
be
best
to
select
our
facility
to
assist
you
with
your
insurance
claim.
Our
reputation
and
working
relationship
with
the
insurance
industry
can
lessen
the
hassles
and
uncertainties
involved
with
your
claim.
We
work
with
insurance
claims
on
a
daily
basis
can
lets
face
it...you
have
more
important
things
to
worry
about.
Why
are
the
estimates
I
have
so
different
in
price?
Whether
your
estimates
are
from
repair
facilities
or
insurance
companies,
it
is
very
difficult
to
compare
them
unless
the
damages
are
very
minor.
There
are
many
reasons
why
they
at
times
seem
very
far
apart.
Normally
they
are
simply
ont
estimating
all
the
same
items
and
operations.
Not
to
say
either
are
wrong,
but
someone
may
feel
a
hidden
item
is
damaged
because
of
past
experience
and
write
it
on
the
estimate.
Someone
else
may
only
write
what
is
visible
at
the
present
time
before
the
vehicle
is
dismantled.
What
really
should
be
important
to
you
is
when
the
vehicle
is
completed
it
is
safe
and
properly
repaired...and
did
you
know...the
final
bills
will
most
often
be
very
similar.
What
is
the
difference
between
aftermarket
and
OEM
parts?
Aftermarket
parts
are
parts
that
have
been
produced
by
other
manufacturers
(not
your
original
vehicle
manufacturer)
for
your
vehicle.
OEM
stands
for
original
equipment
manufacturer.
Many
insurers
have
specific
policies
regarding
the
use
of
aftermarket
parts.
They
usually
are
contingent
upon
year
and
mileage
of
your
vehicle.
Keep
in
mind,
the
vehicle
is
your
vehicle.
Our
experience
with
aftermarket
parts
has
been
very
extensive.
As
with
any
product
sold,
there
is
some
value
or
it
would
not
be
sold.
In
many
cases
however
the
use
of
aftermarket
parts
may
hinder
us
in
providing
an
"On
time"
delivery...and
this
we
take
seriously.
If
you
have
any
other
questions
regarding
this
issue
specifically
for
your
vehicle,
please
email
us.
How
can
I
get
my
car
fixed
with
the
least
amount
of
hassle?
We
know
just
having
the
accident
is
enough
hassle
in
itself...having
to
deal
with
the
insurance
companies,
rental
car
company,
other
people
involved
in
the
accident,
and
the
repair
facility
is
not
what
you
would
like
to
be
doing.
That
is
why
you
should
go
to
someone
you
can
trust
and
with
a
reputation
to
stand
behind
their
workmanship.
Normally
for
your
convenience,
we
suggest
you
select
our
facility
to
assist
you
with
your
insurance
claim.
Our
reputation
and
working
relationship
with
the
insurance
industry
can
lessen
the
hassles
and
uncertainties
involved
with
your
claim.
We
work
with
insurance
claims
on
a
daily
basis.
We
can
arrange
everything...the
management
of
your
claim,
the
car
rental,
and
even
towing.
We
know
we
can't
turn
back
the
clock
and
eliminate
the
accident,
but
we
can
sure
make
the
experience
a
little
less
stressful.
What
are
deductibles
and
betterments?
Every
vehicle
insurance
policy
has
a
stated
co-insurance
amount
called
a
deductible.
This
amount
is
your
portion
of
responsibility
for
the
total
claim
(plus
betterments).
This
amount
varies
based
on
each
policy,
but
is
set
for
the
policy
duration
when
you
pay
your
premiums.
Keep
in
mind,
your
deductible
amount
may
increase
to
lower
or
maintain
your
annual
insurance
premiums.
Carrying
larger
deductibles
of
$100
or
above
may
lower
your
annual
insurance
premium
slightly,
but
be
a
burden
on
your
finances
if
you
need
to
use
the
insurance.
You
will
normally
be
responsible
to
pay
your
deductible
directly
to
the
repair
facility
upon
picking
up
your
vehicle
if
you
are
using
your
insurance
to
handle
the
claim.
Betterment
is
the
additional
amount
you
insurance
company
has
determined
you
will
be
responsible
for
to
pay
to
the
repair
facility
when
picking
up
your
vehicle.
This
is
calculated
for
replacement
of
items
with
a
relatively
short
"life
expectancy"
and
you
have
used
a
portion
of
it.
It
could
also
be
calculated
based
on
an
item
which
prior
condition
was
much
lower
than
the
new
replacement
condition.
Some
examples
of
items
which
may
include
betterment
are:
tires,
batteries,
some
mechanical
parts,
seats
and
interiors,
panels
that
are
rusted,
and
even
paint.
This
is
determined
during
the
estimating
process...so
ask
about
any
additional
costs
to
you
other
than
your
deductible.
What
are
the
differences
between
repair
facilities?
The
introduction
of
Unibody
vehicles
in
the
1980's
really
changed
everything
in
regards
to
repairing
your
vehicle.
The
equipment,
knowledge,
and
materials
all
changed...and
many
did
not
and
still
have
not
updated.
When
your
vehicle
is
repaired
today,
it
must
be
done
to
the
very
highest
standards
available
so
your
value
and
safety
will
be
maintained.
Anything
short
of
this
is
unacceptable
to
us.
We
pride
ourselves
in
using
the
latest
technology
to
repair
your
vehicles
to
the
latest
standards
available.
We
do
this
through
continuous
training
and
equipment
updating.
Please
make
sure
you
are
confident
that
the
repair
facilities
you
use
are
properly
trained
and
have
the
technology
to
properly
repair
your
vehicle.
Many
facilities
can
make
it
look
good
on
the
outside...few
can
make
sure
it
is
good.
Stop
by
and
let
us
show
you
the
differences...we
will
be
happy
to
provide
you
the
differences.
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